Our Normal Billing system.
Techsys Ltd sends out invoices automatically, weather or not you personally pay off your invoices or you have an automatic subscription that pays your invoices automatically.
What causes Double Billing?
If you have an automatic subscriptiion, DON'T PAY YOUR INVOICE manually when it is generated. When an invoice that has an automatic subscription is paid manually, it will create a double billing as the automatic subscription will also pay the same invoice.
What to do when you get a double billing
Double billing is really not caused by Techsys Ltd. Its caused by the client authorising double payment of a single invoice. When it happens however, we will give you the money back for the double payment. When you notice a double billing, immediately open a ticket to the billing department and quote the invoice that was paid twice.
What happens when you are billed twice for one invoice BUT you dont ask for a refund?
When you over pay for one invoice, Our billing system will place the extra into your account as credits. The next time you have an invoice due for payment, the system will first make use of the credits in your account before it charges your other source of funds. What that means is that even if you dont ask for a refund, we will actually give you back that money by using it to pay another invoice.
